Tag: church
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“it’s my pleasure”
A couple of weeks ago we had the opportunity to have a couple of Operators from Chic-fil-A spend a half day training the Staff from all three Sun Valley Campuses on what they’re best at, customer service. When it comes to great customer service there are a few companies that consistently come to mind Southwest…
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the blame game
Anyone who has watched an episode of Donald Trump’s “The Apprentice” has witnessed how the “boardroom” explodes when an initiative fails. Team members rarely choose to take responsibility for their actions and, instead, they resort to pinning the blame on a convenient scapegoat. What results is executive-level combat in which the candidates sell each other…
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Creating a Healthy Leadership Culture in your Church
Culture can be defined as the defining set of values, attitudes, beliefs, and behaviors of any one group. It is something that is usually unnoticed, unspoken, and unexamined, particularly in Churches. As a result, few churches ever take steps towards intentionally defining and building a desired culture; instead it usually happens by default. It’s very…
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First impressions
It was 14 years ago. Lisa and I had recently been married and I had just gone on staff at my first church as a Youth Pastor. She was finishing her teaching degree driving an hour each way to and from school. I was full on diving into ministry, trying to change the world. It…