Tag Archive - consistent

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Building an Effective Central Services Team in a Multisite Church Model

If you’re leading in a multisite church or if you’re thinking about becoming a multisite church, at some point you’re going to have to make some big decisions about the role of your Central Service Team. Somewhere along the way you’re going to be faced with building a Central Service Team, Ministry Development Team or All Campus Staff Team…different churches attach a different label to it. But essentially it’s a centralized team of people tasked with supporting decentralized campuses that are geographically separated. Think of it as a matrix leadership model. The Central Service Team influences each campus while the Campus Pastors are responsible for the ministry on each of their respective campuses. Through learning from other great friends in the multisite world and facing this personally in the context I lead in, there are four (4) healthy perspectives of a great Central Services Team that I’ve discovered.

1. Content:

This team ensures that content is the same across campuses. This includes teaching on the stage during the weekend services, as well as content for Children’s Ministry, Student Ministry, Small Groups and so on. One of the powerful benefits of a multisite model is that great teaching can be delivered to each campus no matter their size or location. Instead of taking time to “recreate the wheel,” specific campus staff can focus their attention on leading volunteers, developing the ministries, and shepherding the congregation.

2. Consistency:

The Central Service Team is also tasked with working to make sure that ministry best practices are consistent on each campus. One of the other great strengths of a multisite model is the opportunity it brings to replicate learnings from innovation. As you launch new campuses in new communities you’re going to face unforeseen obstacles. Those obstacles will force you to innovate, and every campus will have the opportunity to benefit from it. Consistent ministry practice will allow you to ramp up efficiency, drive down cost, and allow newer campuses to learn from the mistakes of others who have gone before them.

3. Communication:

As you have more and more campuses, communication will have the tendency to become more and more difficult. That’s where your Central Service Team comes into play. They have the opportunity to develop the processes to keep everyone on the same page. Whether it’s the business department, the weekend worship team, kids ministry, small group, or missions. This team uses cascading communication strategies to help everyone stay on the same page, moving the same direction.

4. Consultant & Coach:

There are a couple of characteristics you’re looking for in a Central Services Team Member. But one of the most valuable to me is the ability to take on the posture of a coach or a consultant and to know when to do which. A consultant offers expert outside input and allows the individual to choose to implement or not. The consultant is not responsible for the implementation. Great coaches can see things the player can’t see while they’re on the field and they help the player break down game film and get better. It’s more hands on than consulting. Either way great consultants get invited back and recommended to others while players keep coming back to great coaches for input on their game. That’s what I’m looking for. People whose input and presence are welcomed by campus staff.

Photo Credit: kevin dooley via Compfight cc


Posted in Leadership

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Multisite Campus Constants

At Sun Valley we are one church family that meets in many different locations. As any church or organization grows there comes a point in time where oral tradition only goes so far. At some point, you’ve got to write things down. This helps provide clarity to everyone as to how to make decisions and what direction to go. After all lack of clarity is the greatest barrier to growth and speed in any organization. To that end we’ve adopted the following “Campus Constants” that every existing and future Sun Valley Campus will adopt. If you’re in a multisite church or thinking about going multisite I hope this serves as a resource to you and your church!

1. Mission:“We exist to help people meet, know, and follow Jesus.”

2. Vision: To reach as many people as we possibly can with the Gospel by growing a movement of healthy reproducing Campuses and Churches.

3. Strategy: This strategy serves as the foundation for spiritual growth.

  • Meet: We help people meet Jesus through Weekend Services.
  • Know: We help people know Jesus through Small Groups.
  • Follow: We help people follow Jesus through opportunities to Give and Serve.

4. Cultural Values: These values are what keep us on target as we move towards our vision.

  • Authenticity: Trusting Jesus and others with the real me.
  • Community: Learning from Jesus through strong friendships centered around God’s Word.
  • Generosity: Living like Jesus through giving and serving.

5. Leadership Distinctives: This is what we expect from those in leadership and what makes the Sun Valley Staff Culture so unique. If you’re interested in learning more about our 7 unique leadership distinctives you can follow this link.

6. Leadership Structure: At Sun Valley vision is global and leadership is local. Leadership authority and responsibility flows through the Campus Pastors and influence flows through the Ministry Champions. Every ministry of the Church at each Campus operates under one leadership structure that ultimately comes under the authority of the Board of Servant Leaders and the Lead Pastors.

7. Weekend Teaching: The Teaching Team sets the teaching schedule and serves as the primary communicators either in person or by video.

8. One Church: We choose to align the ministries on each of our Campuses, including Children’s, Students, Groups, Care, Missions, Guest Services, and Weekend Services.

9. Corporate Branding: Every Campus operates under the same branding and communication strategy including a centralized website for the Church representing all Campuses.

10. Financial Model: Every Campus shares these financial goals:

  • Within 12 months, offerings from the Campus cover its ongoing ministry expenses including staffing costs.
  • Within 24 months, the Campus also contributes its prorated portion of central service expenses.
  • Within 36 months, the Campus also contributes towards expansion endeavors.

11. Central Services: There is one centralized process or system for administrative services including banking, budgeting, staffing, payroll, benefits, capital expenditures, I.T., facility management, lease agreements, etc.


Posted in Leadership

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How to Handle Success

Ever wonder what the dog would do if he actually caught the car he was chasing? What then? What do you do when you actually reach your goals? What do you do when you actually experience success? What happens after you win? What then?

“Success is a lousy teacher. It reduces smart people into thinking they can’t lose.” Bill Gates

1. Don’t Believe Your Press Clippings

When you win people will notice, period. But the goal is not to bring attention to you. I’m not prescribing a false humility; rather, leveraging the platform that success has brought you to bring more attention to Christ and advance the mission of the Church.

2. Build the Right Team

When you’re winning other people are going to want to be a part of it. In fact winning can provide you with the opportunity to attract team members that could really help make the vision become reality!

3. Stay Disciplined

Keep doing what you’ve been doing that got you here and if you don’t know why you’ve been successful your first priority is to find out, and I mean quick. Stay focused on the mission and screening every decision through the filter of where you’re going. Avoid the temptation to overreach. Remain relentless in your pursuit of the mission.

4. Invest in Others

The most successful leaders, leaders that last, are those who are personally secure enough to share success with others. Use the opportunity that winning has brought to develop and invest in those around you. One of the most effective methods to keep highly talented leaders on your team is to share success, share leadership opportunities, and invest in them.

5. Stay Consistent

Just because you won once, doesn’t mean the pressure is off. If anything it means the pressure is on. Now people are going to want to see if you’re a one hit wonder or if you’ve got what it takes to build a consistent winning record.

6. Be Content

Winning can be addicting. It can make people do crazy things. If you can’t be happy with a little, you’re not going to be happy with a lot. Winning just puts the spotlight on you and accentuates everything that’s good or bad about you. If you don’t have the character to handle things as they are, chances are you’re not going to be able to handle the spotlight that comes with winning.


Posted in Leadership