Tag Archive - culture

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4 Steps to Building an Intentional Culture in your Church in 2016

Building an intentional “culture” at your church is something a lot of people are talking these days but few people are actually doing. Truth is every church already has a culture, but most of them are built on accident.

Culture is that squishy stuff in an organization that’s hard to get your hands around and define. It’s reflected in the language of the organization, the way people who are a part of the organization dress, the filter they use to make decisions and so on. Culture has been defined as the sum total of the attitude, values and behaviors of an organization. And of course Peter Drucker, who is commonly referred to as the “father of modern management,” was famously quoted as saying the following about culture:

“Culture eats strategy for breakfast”

If that’s true, and if culture really is so important then how do you purposefully build culture in your church? Say you want to build a culture of volunteerism, generosity, outreach, or discipleship; what steps would you take? Building a purposeful culture in a church doesn’t have to remain a mystery you can do it by following the following steps. All four steps are equally important, but most pastors usually only think about the first two.

1. Preach = Inspiration & Motivation

This answers the question, “Why should I do it?”

Words build worlds. In other words language matters, it matters a lot. We do this with our kids at home you probably do too. Like most kids my kids fight from time to time and sometimes it gets a little carried away. When this happens I’ll ask my son, “Are you strong?” and he’ll respond by saying, “Yea Daddy, I’m strong!” I’ll then ask him, “Who made you strong?” and he’ll reply, “Jesus made me strong.” Next I ask, “Why did Jesus make you strong?” to which he says, “To take care of people.” Next comes the question of clarity, I’ll ask him if he used his strength to take care of his brother or his sisters (whoever the fight was with). This has become normal language in our home and as a result the culture of our home is teaching him that his gifts are from Jesus and they have been given to him for the purpose of helping others, not simply to be spent on himself.

Example: Do a teaching series on biblical community and groups. Demonstrate and inspire from the Bible why it’s unacceptable to do life alone.

2. Teach = Instruction & Application

This answers the question, “How should I do it?”

Teaching is all about offering and training very specific steps that you want people to take that will move them towards the activities you want them to be involved in and the attitudes and behaviors you want them to demonstrate.

Example: Create a clear step that people can take to get into a Small Group.

3. Model = Illustration & Examples

This answers the question, “Are you buying what you’re selling?”

In other words are you authentic? Do you use your own product? This is a simple issue of leading with moral authority.

Example: All of our Staff are in groups and we’re leading the way, join us and get in a group too.

4. Celebrate = Celebration & Reinforcement

This answers the question, “What do you value?”

What gets celebrated gets repeated. What you cheer on and value in your church builds culture in your church. This may sound elementary, but if you’re a parent you’ll get what I’m about to say. There’s a reason you reward a kid when you’re potty training them with an M&M and cheer them on when they use the toilet. At no other time in your life will people cheer you on when you use the toilet. But when you’re training someone to do something for the first time, what you celebrate gets repeated.

Example: Publicly make “heroes” of and celebrate stories of people who got involved in a group and how their life was impacted and changed through biblical community.


Posted in Leadership

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How to Build a Strong Volunteer Culture in your Church

I’ve mentioned before that I’ve never coached a church leader or consulted with a church that said they had enough volunteers. In fact, most church leaders I speak with identify a shortage of volunteers and volunteer leaders as one of the top 5 issues holding their church back from reaching the vision that Jesus has given them. It doesn’t have to be this way. You can build a strong volunteer culture at your church by implementing the following 8 principles.

#1 Celebrate Volunteers

You’ve probably heard me say that what you celebrate gets repeated. Ask any parent who’s potty training their kid and they get this principle. I’m pretty sure that’s why God invented M&M’s. That same psychology follows us through life. What get’s celebrated gets repeated. Want a strong volunteer culture at your church, then celebrate volunteers and the great stuff they do. You know what? They’ll do it again and more people will want in on it, because it feels good to be celebrated.

#2 Connect Volunteering to Discipleship

You’ve probably heard me tell the story about the time I was asked to lead a Jr. High Small Group. I was scared to death. Not because they were Jr. Highers, but because I had to be prepared, I had to be further down the road than them and know what I was talking about. I grew so much by leading that Small Group. I think we forget how much spiritual growth takes place as a result of volunteering. Instead of viewing volunteering as roles to be filled to run a church, volunteering should be viewed as a part of the spiritual pathway of our churches. It’s a subtle yet significant shift that needs to be made in our thinking for the sake of the spiritual formation of the people that have been entrusted to us. When you start viewing volunteering as discipleship the way you treat your volunteers changes quickly.

#3 Don’t Hire too Many Staff Members

At the Unstuck Group we’ve discovered that there is a direct connection between the amount of money a church invests in staffing and the number of people who volunteer. What we’ve found in our research is that the as a church increases its spending on staffing the number of people volunteering decreases. Translation = if you want more people to volunteer at your church hire less staff members.

#4 Make it Simple

Most churches make it more difficult to volunteer than most employers make it to get a job. Get rid of the multipage applications, the class that you make people attend, the spiritual gift tests, and the long interviews. Instead let people start volunteering. The leaders will naturally rise to the top. People will gravitate towards areas of ministry they’re passionate about and gifted for. When someone asks, “Can I volunteer?” the answer should always be, “Yes!” Then tell them where and when to meet you to start volunteering. Disclaimer: it’s always wise to background check anyone working with minors or money in any capacity.

#5 Make it Fun

Is it fun to volunteer at your church? People want to be a part of fun stuff. Fun is underestimated and undervalued in most churches. And yet fun can change people’s attitudes, it makes teams contagious, and it keeps people coming back for more. If it’s not fun to volunteer at your church you might be doing it wrong.

#6 Pay your Staff to “Lead People” not “Do Ministry”

Stop paying your Church Staff to do ministry. Instead pay them to lead people. As a Church Staff Member no job should be beneath you, but you shouldn’t do every job either. Unless they’re in a very specialized and technical role, Church Staff should be evaluated on how many volunteers they’re enlisting and how many leaders they’re developing. It’s amazing to me how many times people in ministry forget the basic principles that the Scriptures teach; for instance that the job of the Church Staff is to, “prepare God’s people for works of service” (Ephesians 4:11-13).

#7 Connect Volunteering to Life-Change:

The unspoken expectation of people who volunteer in a church is that they want to see people’s lives changed. They’re life has been changed by the love of Jesus and they want to be a part of that for others. When you celebrate life-change in your church always try and connect it to people who volunteer. This will help people in your church connect the dots between life-change and volunteering and people will want in on that.


Posted in Leadership, Volunteers

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Why Every Church & Organization Develops a Personality Over Time

Every church or organization develops a personality over time and it’s usually the personality of the Leader or the Sr. Leadership Team. That’s why it’s commonly said that if you’re the leader and you’ve been there more than 3 years and you don’t like something about the church or organization you’re leading all you have to do is look in the mirror to find the right person to blame. Every organization develops a personality over time and here are 3 reasons why:

1. Every Organization is led by a Person

Ultimately someone is in charge. And that someone makes decisions through a particular filter, that person has certain things that are important to them, and that person has a particular personality. If that person is a risk taker, the organization is going to take on a more risk taking culture. If that person is generous, the organization is going to develop a more generous culture. While people may develop and sharpen leadership skills they lead out of who they are.

2. Every Organization is made up of People

Structures, systems, and procedures aren’t the organization. A product is not the organization. People are the organization. People not only make the product or provide the service, but they make everything work in the organization.

3. Every Organization is for People

The fundamental reason that every organization on the planet exists is for people. The products and services that organizations provide are ultimately made to help people.

At the end of the day organizations are all about people, so it’s no surprise that every organization takes on a personality of it’s own.


Posted in Leadership

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4 Steps to Building a Strong Organizational Culture

Vision Arizona is a church planting network located in Arizona that boasts a 90% success rate. At a recent network gathering Chad Moore who serves as the Lead Pastor at Sun Valley Community Church, the church I have the pleasure of serving at, shared some background on a church that merged with Sun Valley to become a Sun Valley campus. During the talk he shared some clear steps that pastors can take to intentionally build a great culture in their churches. Here are some of my notes and thoughts from the talk.

  • “Culture eats strategy for breakfast” Peter Drucker
  • A merger is very different than a multisite.
  • A multisite is when you take a couple hundred of your people and your culture and go 20 minutes away or so and start a new campus. A merger is like adopting a rebellious teenager or a rebellious grandparent.
  • In a culture of decline you’re not playing offense you’re playing defense. The value is to survive.
  • Transitioning culture requires loving first, leading second, but always doing both.
  • Culture is transferred or changed through people.
  • People, not strategy, change culture.
  • Mergers require humility on both sides (on the side of the lead church & the follow church).
  • Your church already has a culture.
  • Culture is more on the art side of leadership.
  • Two big questions to help you to begin to identify your culture:
    • What in your church (staff), when you see it, it energizes and excites you?
    • What in your church (staff), when you see it, it makes you cringe?
  • The world is not the enemy they’re the goal.
  • It takes about 3-5 years for the church/staff to become who you are.
  • If you’ve been at your church 3 years or more and there’s things about it you don’t like…look in the mirror on that one.

How to Build Culture:

#1 Preach: Inspiration & motivation. This is all about language. Use the same language over and over and over again.
#2 Teach: Application. How do I do it?
#3 Model: Illustration. Testimonies, personal life…”join me”
#4 Celebrate: Celebration. Have everybody clap for it. What you celebrate gets repeated.


Posted in Leadership

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5 Articles from June that will Help Your Church Make Vision Real

Thank you for making June an incredible month here at Helping Churches Make Vision Real! It’s great staying connected with you through social media and hearing that these articles have been helpful. So, thank you for connecting with me through the content on this blog! You made these the top 5 Posts from this last month. If you missed out on any of them, here they are all in one place for your convenience!

#1 “7 Habits of Highly Ineffective Church Leaders”

It’s much easier to identify poor leadership in others than it is in yourself. We have a tendency to judge our leadership based on our intentions and the leadership of other based on the results.

An old Russian Proverb says it this way, “The eye cannot see the eye.”

Over the years I’ve had the opportunity to observe all kinds of different Church Leaders who are leading in different sizes and “flavors,” churches. No matter the size or the flavor of the church I’ve seen the following 7 habits come up over and over again. So in no particular order, here are 7 common bad habits I’ve seen in Church Leaders over the years:

#2 “10 Signs Your Church is Headed for Decline”

When I was young my Aunt purchased a brand new car. I didn’t have a car yet so even though it wasn’t red and it had 4 doors instead of 2 I thought it was really cool. And because she had a car and I didn’t she by default was cool too.

Everything was cool until she forgot to change the oil. Truth be told, she never changed the oil. From the day she drove the car off the lot to the day it died (which was much, much sooner than it should have), that car never experienced a single oil change. Routine maintenance wasn’t her strong suite. And most of us are just like her. We put off going to the doctor for our annual check-up, we postpone going to the dentist for our 6-month check up, and yes we put off routine maintenance on our automobiles.

We just keep going until it hurts enough that we are forced to stop and go in for a check up.

Unfortunately most church leadership teams operate the same way. They put off routine check ups and maintenance until it’s too late and decline starts to set in. What if there were early warning signs (flashing lights on the dashboard) that helped indicate that trouble was ahead? In my experience Coaching Church Leaders and Consulting with Churches across the country I’ve seen the following 10 indicators of an impending decline over and over again.

#3 “5 Common Hiring Mistakes that Churches Make”

Recruiting and hiring a new team member can be exciting! Hire the right person and the whole team benefits. When you invite the right person to join your team not only is there an infusion of new talent, but also new ideas, fresh eyes, and a new well of experiences to go to. One new hire can literally improve the performance of the entire team. On the other hand, hire the wrong person and the ministry at your church could be set back for years.

Churches are notorious for making well-intentioned bad hires. At most churches the hiring process usually goes wrong for one of the following 5 reasons.

#4 “Discovering the Leadership Culture at Your Church”

While many churches may have a list of Core Values that they’ve built, very few churches that I’ve come across have taken the time to do the hard work of defining and clearly articulating their Staff Values or Leadership Culture that they’re trying to build at their church.

Culture is tough to define. It’s the elusive, soft stuff in the organization that’s more on the art side than the science side of leadership. It takes hard work to articulate it. But it’s a must for any church that wants to actually be intentional about building a particular staff leadership culture. A clearly defined culture allows you to make decisions, hires, and take any number of other steps at a faster pace. After all as Peter Drucker famously said…

“Culture eats strategy for breakfast.”
Peter Drucker –

Interested in discovering the Staff Leadership Culture at your Church? Start here. Gather your Sr. Leadership Team together and spend some time wrestling with the following two questions and build some lists together.

#5 “Work Hard Give Your Best & Put Family First”

How do I balance family and ministry? It’s a conversation I’ve had over and over again as a church staff member. I’ve heard church staff express deep frustration and anxiety over this question. They want to give their best to their ministry calling and yet sometimes feel like they’re sacrificing their family to follow Jesus. But then again doesn’t following Jesus mean you take care of and lead your family well? When you’re on staff at a church it means working weekends and often times being gone multiple nights of the week at meetings when church members are available. Further, many church staff members feel like they’re on call 24/7 to meet the needs of church attenders. You can see how ministry staff members can quickly feel tension over the whole balancing work and family, especially young church staff members who are just starting out and trying to figure it out.

At Sun Valley Community Church (the church I have the privilege of serving at) we’ve defined our leadership culture with 7 clear distinctives. If you’re interested in learning more about them you can follow this link. One of them states:

Photo Credit: justin fain via Compfight cc


Posted in Family, Leadership, Spiritual Formation, Staffing
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