What do I do with that One Particular Person the Team?

Tag Archive - develop

What do I do with that One Particular Person the Team?

Sunday, January 21, 2018

I’ve talked to all kinds of church leaders serving in all kinds of churches across the country about building the right teams with the right people to make the unique vision that God has given them for their church become reality. Inevitably the conversation seems to always drift towards talking about this one particular person on their team. The question has come up so frequently that you probably have this person on your team as well.

The conversation usually goes something like this, “I’ve got this one person on the team. They’re really talented, they’ve produced some good results but there’s something about them.” Sometimes the church leader will be courageous enough to be really honest and say, “I’m not sure I even like them being on the team anymore. Sometimes I even find that I make excuses to myself and others for their behavior.”

They seem to do just enough to stay around. They’re dysfunctional but not overtly so. The fear of exiting them from the team is heightened often in a church because they have relationships with some important people and letting people go in a church setting seems to always be messy, sometimes even risky. Then there’s the energy and time that would be spent to find someone new and get them up to speed. Many church leaders in this situation end up feeling stuck.

Then the final question comes, “I’m not sure what to do with them. What do you think?” Well, you’re not alone, everybody has this person on their team…and I’m glad you asked. But one of the things that separates good teams from great teams is great teams deal with these people instead of letting them stay around forever and hold the team back.

The key indicator that you have this person on your team is that they don’t take personal responsibility when the conversation comes up.

Denial

When you’ve tried to talk about this with them in the past they just deny it. It’s not just that they see things differently than you do, they refuse to see what you see. Often in church world we do this to ourselves. We do a better job of letting stuff build up over time and not coach specifics in real-time so we’re left to discuss vague generalities instead of measurable specifics.

Deflection

Another common response when the conversation comes up is deflection. They start rattling off a list of excuses that deflect responsibility of their behavior to their circumstances or other people around them. The tough thing is that if you listen to them long enough there is often a shade of truth in their deflection and some of their excuses begin to make sense. Which usually leads to them staying on the team a little longer.

Anger

Another way people respond poorly is by “shooting the messenger.” When confronted with feedback they aren’t ready to hear or are unable to accept it’s not uncommon for people react in a manner that is disproportionate to the conversation. That often comes out in anger.

Talking to this kind of person won’t help the situation. Many of you have tried and it hasn’t gotten you anywhere. You can’t coach this kind of person because they don’t want to receive any coaching. So, what do you do when you have this kind of person on your team?

Specific consequences

When dealing with these kinds of team members you’ve got to come to terms with what they actually need from you as their supervisor. They need you to provide clarity and specifics on what it is you expect them to change, as well as clarity and specifics on what is going to happen if they choose not to make those changes. They cannot be successful unless you provide that to them. That’s your job. There a number of natural consequences that they may experience including being placed on a 30-day performance improvement plan, a suspension, or it could even be as severe as losing their job.

Give them a choice

Once you provide them with options you’ve given them the power to make a choice. At that point, they get to choose whatever they want. That’s their part. They can change their approach and their behavior and avoid discipline or not. Whether they choose door #1 or door #2, it’s their choice, and you’ve given them the opportunity to be a part of the team or leave the team.

Follow Through

If they don’t follow through, you need to. Simply put, do what you said you were going to do. If they choose to continue their poor behavior and approach, they are communicating to you that they no longer want to be on the team. So, give them what they want.

Posted in Leadership, Staffing

What makes a Great Executive Pastor Great?

Sunday, October 8, 2017

When I was starting out in full-time ministry more than twenty years ago if you had told me that I would one day serve as an Executive Pastor of a multi-mega church I would have asked you, “What’s that?”

More and more I’m running into young church leaders that aspire to be an Executive Pastor and I’m fielding more and more questions about what young leaders can do to prepare for the role. With that in mind, while this is not an exhaustive list, here are a couple of recommendations I’d make to any young church leader who thinks they may serve as an Executive Pastor (XP) one day.

1. Sober-mindedness

Understand who you are, come to terms with who you are, and then be who you are. It’s not uncommon for young church leaders to think big and want something bigger than they’re able to handle sooner than they’re ready for it. It takes a deep well of experience built over time to serve well in the XP role, not just talent.

2. Submission to Authority

In Matthew 8:5-13 the Roman Centurion demonstrates an incredible XP mindset (seriously click the link and read it). He understands what it’s like to be in authority so he has no problem submitting to authority. Great XP’s submit to the authority of the Lead Pastor. They challenge appropriately, they lead up and ultimately understand what it means to both be in authority and under authority at the same time.

3. Recruit, Place & Develop People

The church is ultimately about people development. The theological term is sanctification, the every day church term is discipleship. Whatever label you want to put on it great Executive Pastors are great at recruiting the right people, putting them in the right seat to succeed and developing them.

4. Organizational Alignment

The best XP’s I’ve ever been around have an uncanny sense of alignment. They’re playing chess not checkers. They’re constantly working and reworking the organizational alignment (staff, finances, facilities, communication, and ministries) of the church so it doesn’t become a lid to growth.

5. Fill the Gap between Vision and Reality

Great Executive Pastors fill the gap between vision and reality. In other words, they’re strategic in nature. They think “how” are we going to get “there”? But they’re not negative about that “how.” They’re solution oriented.

6. Get Theological and Business Training

It takes a heart for theology and a head for business to be a great XP. If you’ve got more of a business background then get some solid theological training. If you got a theological background then go get your MBA.

7.The Church isn’t a Business

The Church isn’t a business. It has a clear mission from Jesus about why it exists, the best ones have clear vision regarding where they’re going, and they have strategies to align staff and other resources around. There are a lot of things that “smell” like a business in the church (after all the book of Proverbs in the Bible too), but it’s not a business. The church is the Body of Christ, it’s the family of God. The goal is not to make shareholders happy by having a strong bottom line, it’s life change.

Posted in Staffing

10 Articles that will Help your Church Make Vision Real

Wednesday, October 4, 2017

Thank you for making September another great month here at Helping Churches Make Vision Real! It’s great staying connected with you through social media and hearing that these articles have been helpful. So, thank you for connecting with me through the content on this blog! You made these the top posts from this last month. If you missed out on any of them, here they are all in one place for your convenience!

What Separates Good Church Leaders from Great Church Leaders?

Over the past 20+ years of full-time ministry and 5+ years of consulting with churches and coaching church leaders around the country there are a few characteristics that I’ve observed that separate good church leaders from great church leaders.

8 Reasons Why People Don’t Volunteer at your Church

I’ve never worked with a church that has said they don’t need more volunteers. But I’ve worked with a bunch of churches that have trouble getting people to volunteer and stay engaged volunteering.

When to Invest in a Young Leader and when to Ignore them

5 Reasons Why Churches Avoid Developing a Strategy

Churches avoid developing a strategy for all kinds of reasons. Many are tied to not wanting to use “business practices” in the church or not being “spirit led.” Nothing could be further from the truth. Jesus has a strategy, and your church should too!

A Sneaky way to Change the Culture of your Church Staff Team

Here’s a low investment example of a sneaky way you can start changing the culture of your church staff team and ultimately your church.

Why Churches Decline and Die

Church decline can be avoided and even turned around. If your church is stuck or in decline I’d encourage you to start a conversation with the Unstuck Group. They have proven track record of helping churches get unstuck. Here are a couple big reasons, in no particular order, why churches decline and die.

You Get what you Tolerate

I talk to church leaders all the time who dream about how they wish their church were different. But I rarely talk to church leaders who are willing to take action and do something with all of that wishing. Just like in parenting, any relationship or social construct, in church leadership you get what you tolerate. If you tolerate bad behavior, you’re going to get bad behavior.

7 Questions to Help your Church determine the Location of your next Multisite Campus

If you church is thinking about launching a new multisite location in the next 18 months I’d encourage you to seriously think and talk through the following 7 questions with your Sr. Leadership Team to help you determine the next right location.

The Difference between Preparation and Planning

Do great organizations prepare for the future or do they plan for it? The answer is, “yes.” To be clear preparation and planning are not the same thing, and great organizations become great by doing both.

The Tension between Leadership and Power

A little bit of power can go to your head. Give some people a uniform, a title, or a little bit of authority and they can become a little overbearing and overzealous (the movie Mall Cop comes to mind). People often confuse power and leadership. I get it, leaders by perception have all the power and leaders often misuse power. But leadership and power are not the same thing.

Posted in Leadership

A Sneaky way to Change the Culture of your Church Staff Team

Tuesday, September 19, 2017

The church staff at Sun Valley Community Church (the church I have the pleasure of serving at) just did something really unique. It wasn’t complicated or particularly flashy and it didn’t make a big public impact on the church. In fact the church body doesn’t really even know about it. But I believe it will have a tremendous influence on the trajectory of the church.

Due to our unique location being in the southwest, we were able to pile up our church staff in a convoy of vans and drive across the border to Mexico to spend a day serving with one of our ministry partners.

Like I said…not particularly flashy…but how many churches do you know of who take the time and pay for all of their staff to do a 2-day mission trip to Mexico? It’s a simple thing that I believe can make a really big difference…and here’s a couple of reasons why:

#1 Speed of the Team, Speed of the Church

The church always, always, always takes on the culture of the church staff. If you want a church body that cares about reaching people with the Gospel but your church staff doesn’t model that you can forget about it. If you want a church that cares about the nations you need to have a staff that cares about the nations. I want to serve on a church staff team that cares about what Jesus cares about.

#2 Discipleship/Development doesn’t happen in a Classroom

The first time I went on an international mission trip my life changed. It changed the way I viewed people, the way I read God’s word, my friendship with Jesus and the way I viewed myself and call upon my life. I want to put the team I’m responsible for in environments where their life can be changed by Jesus!

#3 Time Together

Like your church staff, most of the time our church staff spends together is related to work. Rarely do we set aside a significant amount of time designed to move us towards one another relationally and spiritually. A shared experience like serving together can begin to change the relational dynamics on a team.

Posted in Leadership, Spiritual Formation, Staffing

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