One of the best ways to learn as a church leader is to get outside of the “church-world” and learn from other industries. That kind of exposure challenges your thinking in new ways. It exposes you to different problems that you aren’t facing as well as new solutions that churches aren’t even thinking about.
The other day I had the opportunity to learn from a friend of mine who works in a different industry than the church I serve in. He works for a fast growing, global, world class company that’s known for innovation.
As I listened to him describe his company’s approach to innovation there we some core concepts that were counter intuitive that really stood out to me.
First…Master the Standard
You don’t have the right to innovate until you’ve mastered the existing standard, because otherwise you degrade the standard. In order to innovate you have to begin with a baseline standard. That starting point allows you to begin to improve things, be creative and innovate. In a church you may have a standard way of doing things like checking in kids, new families, or following up on guests. You may have standard expectations in regard to the quality of the worship band, lighting, sound or even the percentage of attenders in a group or engaged in a volunteer team. Innovation in those instances would mean mastering the standard, whatever that is, and then trying new things to improve upon it.
Hyper Standardization AND a Free for All are both Bad for Innovation
Both over standardization and a wild west, no holds barred approach squelch innovation. Innovation for the sake of innovation is a waste of time. There’s plenty of opportunity to innovate against a problem. The best innovations are always for the sake of guests or customers and make things simpler not more complicated.
How it Really Works:
1. Communicate BEFORE you Innovate
Before you start improving upon the standard always communicate up to your direct report. No boss likes to be surprised and you may find that your boss has different priorities for your time than what you want to innovate.
2. Define the Period of Time that you’ll Run the Test
Be clear about how long you’re going to test this new innovative idea as well as the potential scope of impact.
3. Evaluate Real Results
Conduct an autopsy on the test you ran. What were the net results? Look at both the data and the anecdotes. If it’s not significantly better than the standard, then ditch the idea…it’s not worth chasing.
4. Preserve what Worked and Pivot away from what didn’t
Simply put, have the courage to turn away from ideas that didn’t work, even if you liked the idea, even if it was a good idea. If it didn’t work, then don’t waste your time working it. Preserve what did work significantly better and either work to implement it everywhere or continue to improve upon it.
Posted in Leadership