A couple of weeks ago we had the opportunity to have a couple of Operators from Chic-fil-A spend a half day training the Staff from all three Sun Valley Campuses on what they’re best at, customer service. When it comes to great customer service there are a few companies that consistently come to mind Southwest Airlines, Disney, Nordstrom’s, and of course Chic-fil-A. While I’ve always thought the Church should be hitting it out of the park on this one (after all it sounds an awful lot like Philippians 2), until we do I’m content to learn from the best. So here are some of my notes and thoughts from my time with the guys at Chic-fil-A.
Posted in Leadership, Volunteers