Tag Archive - unhealthy

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Why Poor Internal Communication is a Symptom of something Worse

Any growing church or organization is going to experience pain along the way. Contrary to popular belief pain is not always a bad thing. It can be an indicator that something needs to change. Internal streamlined communication is one of the most common pain points that churches and organizations experience as they grow. The intriguing thing is that communication is rarely the real problem. It’s usually a symptom that the church or organization has outgrown its systems, structures and its time to change, or there is an unhealthy team culture.

#1 Cascading Communication
When information doesn’t cascade quickly and easily throughout the organization allowing the team members to quickly align and make decisions at the appropriate pace to respond to issues as they come up, there’s a communication problem.

#2 Lines of Communication
Too many lines of communication complicate things and complexity that isn’t married to efficiency slows things down.

#3 Information as Power
When information is used as power to hoard instead of to share decision-making slows down and the organization is robbed of the best thinking and solutions.

#4 Silos
When communication becomes territorial and team members don’t share information between departments you know you’ve got a problem that’s bigger than communication. 

#5 Who Makes What Decision?
When team members are confused as to whom they should go to for what decision communication is a symptom of a structural or system problem.

#6 Less Chance of a Veto
When information isn’t communicated up and team members would rather ask for forgiveness instead of permission, communication is an indicator that there is a cultural issue that needs to be addressed.

#7 End-around
When team members go around other team members, especially their supervisor this is another classic sign that unhealthy communication patterns are often a sing of an unhealthy team culture.


Posted in Leadership, Staffing

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Why Organizational Health Trumps Everything Else

I recently finished reading The Advantage: Why Organizational Health Trumps Everything Else in Business by Patrick Leniconi. I can already tell you that this is going to be on my top 5 reads from 2013. I deeply resonated with the concepts in this book. You see in many ways this book describes why I do what I do. I love to see all the facets of the Church work together to build an aligned and integrated culture that actually makes vision real!

There is no way for me to share everything I underlined, highlighted and the personal notes I wrote in the margins. So I shared with you my top 20 favorite quotes and ideas from the book that stuck with me.

1. The single greatest advantage any company can achieve is organizational health. Yet it is ignored by most leaders even though it is simple, free, and available to anyone who wants it.

2. An organization has integrity – is healthy – when it is whole, consistent, and complete, that is, when it’s management, operations, strategy, and culture fit together and make sense.

3. If an organization is led by a team that is not behaviorally unified, there is no chance that it will become healthy.

4. Contrary to popular wisdom and behavior, conflict is not a bad thing for a team. In fact, the fear of conflict is almost always a sign of problems.

5. When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.

6. Nowhere does this tendency towards artificial harmony show itself more than in mission-driven nonprofit organizations, most notably churches. People who work in those organizations tend to have a misguided idea that they cannot be frustrated or disagreeable with one another.

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Posted in Leadership