Top Posts of 2019 #7: “How to Build a Problem Solving Culture at your Church”

Friday, December 27, 2019

I mentioned when I began this countdown that team culture came up. I’ve fielded a lot of questions from church leaders on this topic and this post resonated with those conversations.

The best ideas don’t always come from where you think they come from.

In the Church we tend to hire professional pastors who are supposed have all of the answers. After all pastors go to seminary to learn theology and all kinds of good stuff about the Bible and how to teach it. The very nature of the structure lends itself to people thinking pastors have the answers. But guess what? We don’t. We may have some of the answers and even a few good ideas from time to time, but we don’t have all of the answers and we certainly don’t have the best ideas in the room.

The best ideas typically come from people who are closest to the problem.

So, for all of you who want to lead in a big church here’s one of the unfortunate implications of that statement. The larger the church is that you serve at and the more removed you are from day to day interaction with volunteers and people who attend your church, the more likely it is you have no idea what the best ideas are, in fact you probably don’t even know what the biggest problems are.

But your culture needs to allow ideas to flow up, input to be given and problems to be solved. Many churches never come to close to identifying or solving their biggest problems because their culture won’t allow it.

Here’s a few ideas about how you can start changing that.

1. Ask Good Questions

Asking instead of telling can quickly shift the culture of a team. Telling people what to do actually keeps them from learning to problem solve and think for themselves. Even if you have a strong opinion and you think your idea is the right idea, exercise restraint and start asking questions like, “What do you think we should do?,” “What do you think is best for our church?,” and “Is what we’re doing actually working?”

2. Push Decisions Down

If low level decisions consistently get escalated to high levels, then you’ve got a culture that is preventing you from solving problems. People are afraid to do the wrong thing, so they are escalating everything for input. Start to refuse to make decisions on things that you know others should be deciding on (otherwise you’ll train everyone to come to you for every decision). Do you have to make this decision?

3. Do Something About It

If you ask for input and then don’t actually do anything about it, you are training people not to answer you. If all you ever do is listen to problems, identify problems or talk about problems, the biggest problem you may have is a lack of courage to act.

4. Allow People to Make Mistakes

Each of my four kids can walk. I know that may not impress many of you, but there was a time when they were younger they could only crawl. When they got old enough and strong enough they would pull themselves up using a piece of furniture and attempt to take a step or two. They always failed. Every single one of them failed. There were some bumps and bruises and painful crash landings. But they’d get back up and try again. My wife and I would sit a few feed away from them and literally cheer them on. We’d tell them how proud of them we were for taking one lousy little step. You get where this is going. If you want to build a problem-solving culture in your church, you’ve got to cheer on little steps, little failures, and all of the moments they get back up and try again. Demeaning them won’t help them walk.

Posted in Leadership, Staffing

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Leaders are the culture

Their behaviors, their attitudes, what they allow, what they address, how they approach people, the decisions that they make, how they dress and carry themselves, how approachable they are, the list goes on and on. All of this tells people how to behave.

This is why I can play a name association game with you, and by saying Jeff Bezos you automatically think about Amazon. Or if I say Mark Zuckerberg you think Facebook. Or if I say Steve Jobs you think Apple.

This is because over time every organization takes on the personality of the leader. This is how the organization takes its cultural cues. Some leaders understand this and are wise and intentional about it while others lead without thought as to how their behavior is building or eroding culture.

Because leaders are the culture at your church, the easiest and fastest way to change the culture at your church is to change the leader at your church.

Change the leader, change the culture

Obviously, a new leader is a leadership change and will result in a change to the culture. But I’m more so referring to the leader themselves changing and growing. This is why everything gets better when the leader gets better.

If you’re the leader at your church and you want a better culture on your team and at your church, than change and be a better you. Pay close attention to the culture of your church because it is a mirror for you and your leadership, and after all you are the culture.

Posted in Leadership

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Leaders are the Culture

Sunday, August 25, 2019

Everywhere I turn it seems like people are talking about culture. Team culture, staff culture, and organizational culture. How to build a healthy culture and how to avoid a toxic one. But what about the culture at your church? How do you know what your church culture actually is and how can you change it if you don’t like it?

A church’s culture is determined by the defining set of values, attitudes, beliefs, and behaviors of the Sr. Leadership Team. This could be the Sr. Pastor, the Staff Team, a Board, Deacons or a group of Volunteer Leaders depending on the size and nature of the church. Another way to say it is, show me the top 3-5 decision makers or leaders in your church and I’ll show you who your church is going to be and the culture you’re going to have in a couple of years.

Culture is something that is usually unnoticed, unspoken, and unexamined in churches. As a result, few churches ever take steps towards intentionally defining and building a healthy culture; instead it usually happens by default.

It’s common to see churches fall into ruts and get stuck in the familiar traps of, “just preach the Word,” “just reach people,” or “just build disciples.” The problem is building a healthy culture in a church; particularly a healthy leadership culture is never “just that easy.”

While every church already has a culture, most of them “happen on accident.” As the leader you have to create the culture. And here’s a truth about culture you may have never thought about before…