Tag Archive - follow through

0

What do I do with that One Particular Person the Team?

Sunday, January 21, 2018

I’ve talked to all kinds of church leaders serving in all kinds of churches across the country about building the right teams with the right people to make the unique vision that God has given them for their church become reality. Inevitably the conversation seems to always drift towards talking about this one particular person on their team. The question has come up so frequently that you probably have this person on your team as well.

The conversation usually goes something like this, “I’ve got this one person on the team. They’re really talented, they’ve produced some good results but there’s something about them.” Sometimes the church leader will be courageous enough to be really honest and say, “I’m not sure I even like them being on the team anymore. Sometimes I even find that I make excuses to myself and others for their behavior.”

They seem to do just enough to stay around. They’re dysfunctional but not overtly so. The fear of exiting them from the team is heightened often in a church because they have relationships with some important people and letting people go in a church setting seems to always be messy, sometimes even risky. Then there’s the energy and time that would be spent to find someone new and get them up to speed. Many church leaders in this situation end up feeling stuck.

Then the final question comes, “I’m not sure what to do with them. What do you think?” Well, you’re not alone, everybody has this person on their team…and I’m glad you asked. But one of the things that separates good teams from great teams is great teams deal with these people instead of letting them stay around forever and hold the team back.

The key indicator that you have this person on your team is that they don’t take personal responsibility when the conversation comes up.

Denial 

When you’ve tried to talk about this with them in the past they just deny it. It’s not just that they see things differently than you do, they refuse to see what you see. Often in church world we do this to ourselves. We do a better job of letting stuff build up over time and not coach specifics in real-time so we’re left to discuss vague generalities instead of measurable specifics.

Deflection

Another common response when the conversation comes up is deflection. They start rattling off a list of excuses that deflect responsibility of their behavior to their circumstances or other people around them. The tough thing is that if you listen to them long enough there is often a shade of truth in their deflection and some of their excuses begin to make sense. Which usually leads to them staying on the team a little longer.

Anger

Another way people respond poorly is by “shooting the messenger.” When confronted with feedback they aren’t ready to hear or are unable to accept it’s not uncommon for people react in a manner that is disproportionate to the conversation. That often comes out in anger.

Talking to this kind of person won’t help the situation. Many of you have tried and it hasn’t gotten you anywhere. You can’t coach this kind of person because they don’t want to receive any coaching. So, what do you do when you have this kind of person on your team?

Specific consequences

When dealing with these kinds of team members you’ve got to come to terms with what they actually need from you as their supervisor. They need you to provide clarity and specifics on what it is you expect them to change, as well as clarity and specifics on what is going to happen if they choose not to make those changes. They cannot be successful unless you provide that to them. That’s your job. There a number of natural consequences that they may experience including being placed on a 30-day performance improvement plan, a suspension, or it could even be as severe as losing their job.

Give them a choice

Once you provide them with options you’ve given them the power to make a choice. At that point, they get to choose whatever they want. That’s their part. They can change their approach and their behavior and avoid discipline or not. Whether they choose door #1 or door #2, it’s their choice, and you’ve given them the opportunity to be a part of the team or leave the team.

Follow Through

If they don’t follow through, you need to. Simply put, do what you said you were going to do. If they choose to continue their poor behavior and approach, they are communicating to you that they no longer want to be on the team. So, give them what they want.

Posted in Leadership, Staffing

0

The Power of Showing Up

Tuesday, July 25, 2017

There is incredible power in simply showing up. This is true in parenting, it’s true in coaching, it’s true in teaching, and it’s true in leadership. Over the years I’ve observed many church leaders who overestimate the potential of a pivotal moment and underestimate the power of faithfully showing up every day. When you show up daily, your leadership ends up showing up over time.

While there are some moments in leadership that matter more than others, one of the things that separates good leaders from great leaders is that they show up and approach every moment with the same vigor. So here are 5 principles of how great leaders show up every day:

Moments are more important than a Moment

Your most meaningful relationships, trust, culture, and influence. While all of them can be destroyed in a moment, none of them are built in a moment but in a series of moments over an extended period of time.

Follow Through

Never underestimate the power of following through and doing what you said you were going to do. Delivering on time and on target on mundane everyday deliverables will take you further than you think.

Missed Opportunities

Leadership can be a lot like sports and life; you miss 100% of the shots you don’t take. Most opportunities are missed in life because people don’t show up and take them.

The Next Right Thing

Sometimes you need to stop worrying about the next big thing and just do the next right thing. It may be less glamorous, it may seem like it won’t get you as far as fast as you want to go, but it will help you build the necessary character, discipline, and practices that will get you there.

Faithfulness

Be faithful with what you’ve been given and you’ll probably be given more. If you’re familiar with the Bible you’re probably familiar with this principle. Don’t underestimate the power and faithfulness that comes from showing up every day.

Posted in Leadership, Spiritual Formation, Staffing

1

5 Proficiencies of Great Church Staff Teams

Sunday, April 9, 2017

Great Church Staff Teams are full of team members who not only care deeply about people and are passionate about the ministry; they’re actually proficient in what they are doing. I actually believe you can fake passion for a while until your heart catches up. But you can’t fake proficiency. You’re either proficient or you’re not. That being said, I’ve been a part of Church Staff Teams for more than 20 years and the ones I’ve been on that are the best are always proficient in these 5 core areas:

#1 Team Player

Great Church Staff Team Members care more about the team than they do about themselves or their own standout performance. They’d rather the team win than get personal recognition for their individual contribution to the win.

#2 Specialty

Great Church Staff Teams are full of role players. They know what they’re brilliant at and they lead in those areas and they know what other team members at brilliant at and they submit in those areas. They play their specialized role well.

#3 Modeling

Great Church Staff Teams are built with people who lead with moral authority. They don’t just say, “Do as I say,” they model behaviors that they want replicated throughout the entire organization. They go first and inspire others to follow through their actions, not just through their words. 

#4 Follow Through

This may sound simple, but it’s actually unfortunately rare. Great Church Staff Teams are made up of people who do what they say they’re going to do. They deliver on time over, and over, and over again. They can be trusted to do what they say they’re going to do. They follow through.

#5 Communication

Great Church Staff Team Members communicate early and often with each other. Instead of surprising one another they manage expectations through communication. Everyone doesn’t have to know everything on great teams when great teams communicate with one another.

Posted in Leadership, Staffing

2

Why Leading by Example doesn’t Work

Monday, March 6, 2017

Leading by example sounds like the right thing to do, doesn’t it? After all thousands of pages written on leadership, by leadership experts can’t be wrong can they? The problem is you can’t lead by example. Your example may inspire others, it may set behavioral standards for others, your example may even be a prerequisite for authentic leadership, but your example doesn’t actually lead others anywhere. Instead great leaders set the example and then hold the team accountable to the standard. The secret is in the accountability…not the example.

Set Expectations Often & Early

The earlier you state expectations and the standard with a team member the clearer everyone will be on deliverables. Without clearly stated expectations you end up surprising and frustrating team members when you hold them accountable to outcomes they were unaware of.

Don’t Micromanage

Micromanagement discourages production and results instead of encouraging it. Team members tend to resist and rebel against leaders who micromanage them no matter what kind of “example” they are setting in the workplace.

Follow Through

Do what you say you’re going to do. Reward team members who perform well and correct those who don’t. Follow through and hold team members accountable to the standard.

Coach those who want to be Coached

Not everyone on your team wants to be coached, even though you may feel they need coaching. So spend time coaching team members who are coachable. Don’t waste your time investing precious time into people who can’t or won’t take coaching.

Posted in Leadership, Staffing

0

5 Steps Young Leaders can take to Advance their Leadership

Sunday, February 7, 2016

Most churches struggle to attract and develop young leaders. There are a lot of reasons for that. But instead of writing a blog post encouraging the church to take ground in this area (like I’ve done before) I wanted to take a different angle and speak to the young leaders who might be reading this. Not sure this is actually going to be super popular with younger leaders but if you take this advice to heart I promise you it will help you get where you want to go. So at the risk of sounding like a grumpy old codger (not sure that’s really a word) here are a couple of things that will help young leaders advance in their leadership.

#1 Come to Work on Time

This may sound a little elementary, but I’m telling you, if you show up on time or better yet, get into work before your supervisor gets there things will go well for you.

#2 Follow Through

Again this isn’t rocket science. But if you do what you say you’re going to do you, when you say you will do it, you’ll stand out. Consistency and follow through are rare in the workforce among young leaders and this will differentiate you from your peers.

#3 Over Deliver

The old adage is still true today, “Under promise and over deliver.” Do this, and you’ll turn heads. People will begin to learn that they can count on you to get stuff done.

#4 Learn New Things

Don’t be afraid to ask your supervisors for help or input. Offer to take other more experienced leaders in your organization out for coffee or lunch (on your dime) and ask them good questions about what they’ve learned over the years (write the questions you want answered down ahead of time).

#5 Push Yourself

Jump into the deep end of the pool. The best way to learn to lead isn’t in a classroom but by leading. Sink your teeth into something big and see what you can do. Don’t be afraid to fail. Ask your supervisor for extra work and side projects that you can help with.

At the end of the day as a young leader you’ve got to build trust with those in authority over you. Do these five things and you’ll be well on your way!

Interested in learning more about developing young leaders in the church? Check out these “10 Articles that will Help Your Church Develop Young Leaders.”

Posted in Leadership, Staffing
Page 1 of 212»