Tag Archive - process

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It’s Time for the Church to take a Different Approach to Leadership Development

Sunday, August 12, 2018

There are three prevailing thoughts about leadership development that I’ve been noticing in churches across the country.

First, churches are complaining that their leadership bench has become pretty thin. If God gave them a new opportunity they’re not sure they’ve got the leadership depth to say yes. I get this, I’ve also observed that the leadership bench in the American Church is becoming pretty thin. It really concerns me.

Second, churches are scouring the landscape for an off-the-shelf solution like a class or some curriculum that they can use to magically build a deeper leadership bench at their church. This one is frustrating for me. Yes, there are leadership principles that can be learned and content that can support leadership development but, when are churches going to wake up and learn that leadership development doesn’t happen in a classroom?

Finally, I’m seeing more and more churches hire young, inexperienced, and untrained staff members who attend and love their church but have no bible training or ministry experience. Then they basically throw them to the wolves and hope they’re going to somehow magically work out.

I think it’s time for churches to take a different approach to leadership development.

Optimism

You can’t play a good game with a bad attitude. It’s a true statement when I encourage my 10-year-old son with those words before a practice or game and it’s a true statement in church leadership. Your attitude is a small thing that makes a big difference and when it comes to leadership development in the church it can be the difference between you developing a deep bench or starving your church of good leadership. You’ll always find what you’re looking for and if you’re looking for deficiencies you’ll find them. A critical spirit is a guaranteed way to discourage and put a lid on growth in others. Leadership development is optimistic by its very nature, because you’re helping someone become something that they’ve never been before, and while blind belief won’t make them become a leader they’ll never become a leader if you don’t believe they will.

Encouragement

You’ve probably read about social experiments that have been done to test the correlation between expectations and performance. In one such study teachers were told that a group of students they had in their classroom had tested incredibly high at the beginning of the year. However, these teachers were duped. These students weren’t gifted, but the fact that the teachers believed they were influenced the way the teachers viewed and behaved towards the group of students. When tested at the end of the year the students that the teachers believed were gifted actually outperformed the rest of the class. Sometimes people behave the way you treat them. If you want to build leaders, then start treating them like leaders. Encourage them through your words, actions, attitude, and approach to become what they’re not.

Opportunity

The thing about leadership is you can’t learn it in a classroom. Leadership development is an immersive, hands on learning experience. To get better at it you’ve got to get reps. The first ministry leadership opportunity I ever had scared me to death. As a freshman in college my pastor asked me to teach a Jr. High Sunday School Class. He saw something in me that I didn’t see in myself and took a risk on a young guy. It paid off, and the next opportunity came along, and the next. That’s leadership development. You throw a young promising leader in the deep end of the pool and see if they can swim. If they don’t make it, you jump in, make sure they don’t drown, coach them up and give them another shot. If they do make it, you coach them up and throw them into a bigger pool.

Coaching

So, what do you do after you give a young promising leader an opportunity to have some responsibility? You coach them up. Coaching involves turning on the game tape and reviewing how things went. Great coaches reinforce what went well and redirect what didn’t. They start with reinforcement because they know that’s how consistent culture is built. What gets noticed and celebrated gets repeated. Then when it comes to parts of the project that didn’t go as well good coaches assume the best intent and redirect what went wrong.

Posted in Leadership

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What Volunteers Want From Your Church

Sunday, May 21, 2017

If you’ve ever read anything I’ve written on developing effective volunteer teams at your church then you’ve probably heard me say that I’ve never met a church leader who said that they had enough volunteers. In fact, the opposite is typically true. Having too few volunteers is one of the most frequent complaints and pressure points I hear from church leaders. Most of the time it’s not due to a lack of effort or trying. It’s usually due to taking the wrong approach with volunteerism in the church.

That being said, below are 5 things that the people who volunteer at your church expect from you. They may say it or not, but they want it. And if they don’t get it, it will probably keep them from volunteering at your church.

1. Easy Process

Joining a volunteer team should be easy, but unfortunately at most churches you have to jump through a bunch of hoops to serve. Have you said yes to following Jesus? Have you been baptized? Are you a member of the church? Have you filled out a volunteer application? Have you been through a volunteer interview? Have you been through training first? Sounds exhausting…not very easy. While you probably need to know Jesus to lead, you don’t need to know Jesus to serve. Develop an easy process for people at your church to serve and I bet you’ll end up enlisting more volunteers and developing more leaders.

2. Clear Communication

This one doesn’t have to be that difficult but you wouldn’t know that by the way many churches behave. Following up with people in a timely manner isn’t a strategy, it’s simply polite and the right way to treat people. Let volunteers know where they need to go the first time they serve, what time they need to be there, who will meet them, what to expect their first time and then thank them afterwards and ask the about how their experience was.

3. Meaningful Ministry

Joining a volunteer team gives people the opportunity to do something meaningful with their lives! Most people don’t volunteer because they dream of managing administrative details but because they want to make a difference in people’s lives. Do the administration for them so they have a great experience ministering to people!

4. Be a Part of the Team

Everyone wants to be a part of a team where they feel valued and have friends. Volunteering is quickly becoming one of the first steps that people take at a church. It’s so much less intimidating to join a volunteer team than it is to show up to a stranger’s house and talk about your feelings and the bible. Volunteer teams are a great way to help new people get connected to your church and build new meaningful relationships!

5. Resources and Training

No one likes to be put in a position where they feel like they don’t know what they’re doing. One of the easiest ways you can build trust with volunteers is to give them basic training and resources to help them be fantastic at what they’re doing.

Posted in Leadership, Volunteers

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The Difference between Micromanagement and Accountability

Monday, October 3, 2016

I’ve never met anyone who likes to be micromanaged. Unfortunately I’ve observed many church staff teams who confuse micromanagement and accountability. I can’t tell you how many times I’ve heard a young church staff member express frustration and cry out about the injustice of being micromanaged when their supervisor was simply holding them accountable for basic results. On the other hand I’ve seen church staff members micromanage other staff and even volunteers while claiming that they were just trying to hold people accountable to results and outcomes.

Micromanagement Focuses on the Process: Micromanagement usually cares more about doing things the right way rather than doing the right things.

Accountability Focuses on the Outcome: Accountability is zeroed in on the outcomes we are producing and holding team members accountable to clear measurable results.

Micromanagement Says “Check with me first:” Micromanagers feel the need to have their hands on the wheel at all times. Before any decision can be made it has to come back to their desk.

Accountability Says “Figure it out:” Accountability is fine with not only delegating tasks to team members but empowering them and trusting them to figure out solutions and make good decisions.

Micromanagement Thinks the Worst: Micromanagers don’t think anyone can do it as well as they can and that their way is not only the right way, but the only way.

Accountability Thinks the Best: Accountability believes the best in people and clarifies when things are a bit confusing or feel “off.”

Micromanagement Produces Frustration: Micromanagers live in a perpetual state of frustration, with everything. And worse they create frustration in their team members.

Accountability Produces Results: High accountability to results produces…you guessed it…results! And usually good ones.

Photo Credit: jonny2love Flickr via Compfight cc

Posted in Leadership

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The 4 Phase Planning Process for Church Leaders

Tuesday, May 24, 2016

Few churches have a great planning process. Most don’t even have a good planning process, if they have a process at all.

I’m not sure why this isn’t a bigger priority. Planning is certainly biblical. I don’t find many pastors who would really take aim at that fact. You’d have to throw out a lot of Proverbs, if you decided to.

Everyone likes to talk about stewardship and the stewardship of Kingdom resources, which involves a lot of wisdom and planning. So, if I have to put it in this context, learning a great planning process is good stewardship of Kingdom resources.

At the Unstuck Group we’ve been helping churches with strategic planning for quite a few years now, and we’ve seen a lot of what works and what doesn’t. We believe in the process the team at The Unstuck Group uses. We believe it’s a great planning process because it incorporates four key elements.

The 4 Phase Planning Process

4 Phase Process

Wise planning should always include:

1) Assessment – Understanding where you are now.

You should start with a good understanding of where you are now. We believe an outside perspective is always going to give you the best result. (We even bring in an outside facilitator when we do strategic planning for The Unstuck Group.) It’s also important to look at key metrics and not just rely on your opinions about the health of your church. Your opinions are heavily influenced by tradition and emotion, whether you want to believe it or not.

2) Planning – Defining where you are going and how you will get there.

Your plans should clarify and focus your vision, blending together the strategic, operational and financial aspects of your ministry. Involving ministry leaders from all of your departments brings alignment and will help you prevent ministry silos. Everyone will get on the same page about what you’re trying to accomplish, and what the wins are.

3) Structure – Determining the right form for your organization.

With a clear vision in place and core strategies outlined, you can easily see gaps in your staff team. For your plans to be realized, you will need to have the right people in the right roles. You will need a structure that creates accountability and supports the development of your staff.

4) Action  – Monitoring how you are doing and identifying what needs to change.

Plans that never see action are worthless. Your planning process needs to incorporate timelines, deadlines and evaluation. It needs to be a living, breathing thing that gets refreshed regularly as God leads your church into the future.

With a great planning process, you should be making wise decisions based on honest evaluations. You should be building the right team based on your plan. You should be making budget decisions based on your plan. You should be providing accountability for the execution of your plan. You should be routinely identifying what’s working and what isn’t.

And you shouldn’t feel stuck.

The Unstuck Group’s process walks churches through all four of these phases. And we continually receive stories from pastors who have learned this process and are seeing breakthrough. We’d love to share more about how it works with you. Follow this link to learn more about how it works.

This post was originally published on Tony Morgan’s blog. Tony serves as the Chief Strategic Officer at the Unstuck Group.  You can keep up with Tony at his blog by following this link.

Posted in Leadership

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Mastering the Art of Facilitation

Tuesday, September 22, 2015

If you haven’t noticed leadership and leading young leaders in particular is changing. Peter Drucker, considered to be the father of modern management, actually predicted this shift. He once said that:

“The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.”

Most leaders find it easier to tell than to ask. And that’s because it is. It takes less time and it requires less personal security (among other things). But facilitating leaders have got this “ask first tell second” concept down.

The Team Outperforms the Individual

Great facilitators believe that the team outperforms the individual. That “we” is always better than “me.” While you may be a fantastic leader, no leader gets everything right every time. Involving the team reduces your “miss-rate,” and builds trust and buy-in at the same time.

Process not Content

Great facilitators believe that they’re “process” and the “content” lives within their team. The job of the facilitating leader is to mine out and unlock the best ideas from their team. They trust the process and their team. Try believing in your team, you may just be surprised how they rise to the occasion.

Questions not Answers

Instead of leading with answers, facilitating leaders lead with questions. Even if your experience and leadership intuition tells you the right answer, resist the temptation to tell, and instead ask. Facilitating leaders don’t believe they have all the right answers so they ask good questions. Asking great questions teaches people to think and begin to develop their leadership muscle instead of just blindly follow by being told what to do.

By the way, if you haven’t connected the dots yet, let me help. Peter Drucker didn’t think this one up all by himself. This idea is a very Gospel centered idea. The Apostle Paul wrote about this idea multiple times throughout the New Testament comparing Christians to the “body of Christ.” Stating over and over again this idea that we are better together and none of us are as good as all of us.

Posted in Leadership, Staffing
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