Tag Archive - training


Leading an Unstuck Church Online Course

The last few years at the Unstuck Group we’ve served 100’s of churches and over that time we’ve been tracking the “Core Issues” that emerge during strategic planning—the things teams identify as the reasons they felt stuck.

There were 12 common challenges that kept coming up over and over again—things like finding the best ways to close the “back door,”  building a plan to develop more leadersincreasing volunteer engagementstaffing for growth, etc.

We started thinking, “We need to create something to equip more church leaders to win in these areas.”

So, we’ve been writing and shooting video and creating an online space for church leaders to learn and process next steps around those core issues together.

We’re calling it the Leading an Unstuck Church Course, and it’s available now!

This new resource, the Leading an Unstuck Church Course, challenges you with lessons, exercises and discussion that will grow your ability to lead an unstuck church. Whether you lead a large church, a small church or somewhere in between, my friend Tony Morgan equips you with biblical wisdom and practical know-how to lead your church towards sustained health.

Through this course you will gain the ability to help your church:

  • Find clarity around mission, vision, values and strategy
  • Discover practical ways to enhance the weekend services
  • Build a plan to develop more leaders
  • Learn to build teams & increase volunteer engagement
  • Learn how to staff for growth
  • Improve communications both internally and externally
  • Learn how to establish healthier finances
  • And more

That’s just a sample. Learn about all 12 lessons and enroll by clicking this link. The Leading an Unstuck Church Course will only be open for enrollment for a few weeks, since we want to keep the group small so we can engage personally and facilitate a strong community. We hope to see you there!

Posted in Leadership, Staffing


What Volunteers Want From Your Church

If you’ve ever read anything I’ve written on developing effective volunteer teams at your church then you’ve probably heard me say that I’ve never met a church leader who said that they had enough volunteers. In fact, the opposite is typically true. Having too few volunteers is one of the most frequent complaints and pressure points I hear from church leaders. Most of the time it’s not due to a lack of effort or trying. It’s usually due to taking the wrong approach with volunteerism in the church.

That being said, below are 5 things that the people who volunteer at your church expect from you. They may say it or not, but they want it. And if they don’t get it, it will probably keep them from volunteering at your church.

1. Easy Process

Joining a volunteer team should be easy, but unfortunately at most churches you have to jump through a bunch of hoops to serve. Have you said yes to following Jesus? Have you been baptized? Are you a member of the church? Have you filled out a volunteer application? Have you been through a volunteer interview? Have you been through training first? Sounds exhausting…not very easy. While you probably need to know Jesus to lead, you don’t need to know Jesus to serve. Develop an easy process for people at your church to serve and I bet you’ll end up enlisting more volunteers and developing more leaders.

2. Clear Communication

This one doesn’t have to be that difficult but you wouldn’t know that by the way many churches behave. Following up with people in a timely manner isn’t a strategy, it’s simply polite and the right way to treat people. Let volunteers know where they need to go the first time they serve, what time they need to be there, who will meet them, what to expect their first time and then thank them afterwards and ask the about how their experience was.

3. Meaningful Ministry

Joining a volunteer team gives people the opportunity to do something meaningful with their lives! Most people don’t volunteer because they dream of managing administrative details but because they want to make a difference in people’s lives. Do the administration for them so they have a great experience ministering to people!

4. Be a Part of the Team

Everyone wants to be a part of a team where they feel valued and have friends. Volunteering is quickly becoming one of the first steps that people take at a church. It’s so much less intimidating to join a volunteer team than it is to show up to a stranger’s house and talk about your feelings and the bible. Volunteer teams are a great way to help new people get connected to your church and build new meaningful relationships!

5. Resources and Training

No one likes to be put in a position where they feel like they don’t know what they’re doing. One of the easiest ways you can build trust with volunteers is to give them basic training and resources to help them be fantastic at what they’re doing.

Posted in Leadership, Volunteers


The Art of Execution

August kicks off a new ministry year at Sun Valley, the church I have the privilege of serving at, and that means it’s time to get the team in the room and talk about the new year. Through out the ministry year we get the entire staff team from all campuses together once a month to worship together, celebrate wins, communicate stuff that everyone needs to know and provide leadership training. This month Chad Moore, who serves as the Lead Pastor at Sun Valley, shared about bridging the gap between vision and reality. The art of execution. Here are some of the best highlights.

  • Leadership is one of the most talked about and least understood spiritual gifts in the Bible.
  • David submitted to the vision God had for his life not the vision he had for his life (the calling on David’s life wasn’t to build the temple, but to defeat the enemies of God).
  • Solomon didn’t dream up the idea he executed the idea and the idea wasn’t general or generic it was VERY VERY VERY specific.
  • Vision isn’t mystical it’s specific, it’s a dream with a deadline “build the temple.”
  • Define reality, Dream a preferred future, and Design a pathway to get there.
  • Any time you are serving God it is going to involve serving people.
  • Inspiration and motivation don’t actually make anything happen, discipline does.
  • People who actually do the least get celebrated the most (public figures).
  • You make touchdowns yard by yard, down by down as you move down the field.
  • Discipline is the missing art of leadership.
  • The only way to hike the Grand Canyon is to go do the bleachers again, and again, and again.
  • You don’t follow Jesus in the spotlight but in the everyday mundane stuff that nobody sees.
  • The more specific the plan the better the plan.
  • The “science side” of the plan = what is written down, budget, etc.
  • You have to “embrace the stupid” if you’re going to learn and grow…i.e. “I don’t want to look stupid to do something new I’ve never done or learned before.”
  • Effort = “Work as hard as we can”
  • Excellence = “Work as well as we can”

Posted in Leadership


How to get Guests to Come Back to your Church

Quick, name the top 5 churches you know that do a great job with guest services. Not so easy? Now try this, name the top 5 companies or organizations you know that do a great job with guest services. A little easier huh?

Why is it that the one organization on the planet that should care the most about people, the church, seems to get a bad rap for the way it treats people?

The other day I had the opportunity to spend a half-day with the staff at Sun Valley Community Church (the church I have the privilege of serving at) learning from the good folks over at Marriott about building a great guest service experience. If you want to be great at something you need to learn from people who do great things. Too bad there wasn’t church providing world-class service in this area we could learn from. Here’s a couple of take aways from our time together.

Nothing makes a guest feel more stupid than using internal language and jargon.

In other words stop using insider language. The most obvious way to tell if a church is insider focused or outsider focused is the language that they choose to use. It either says that the church is “inclusive” or “exclusive.” And it’s important because words build worlds. There are all kinds of ways this goes wrong in churches. Preaching as though everyone already knows Jesus and comes to the room with basic Bible knowledge, coming up with cool names and brands for ministries that mean nothing to people outside the church, and mentioning people from stage by name without explaining who they are just a couple of them. Two big principles to keep in mind when it comes to the language you choose to use in your church are: clear always trumps cute or cool and you’re always better off just calling things what they are. No one outside of your church understands what CR, Awana, FPU, or Re-Engage, means…sorry for the rant.

G.reet the Guest

Be well kept, make eye contact, wear a smile, and have an open welcoming posture. A simple, “Welcome, we’re glad you’re here with us today,” will do. Don’t ask how people are doing unless you have time to stop and hear how they’re actually doing. Don’t ask unless you actually care to know. And by all means make sure your guest services volunteers are not huddled around talking with each other, instead ensure that they’re prepared and attentive to guests.

U.se the Guests Name

When possible use the guests name. It’s not as difficult as you may think to acquire a guest’s name at church. If they’re checking in their children for the first time, you’re obviously going to get their name. And you can always introduce yourself and ask their name…then use it. A name is the most important thing a person owns.

E.stablish the Guests Needs

Take time to understand what the guest needs. Are they looking around like they’ve never been there before? Are they looking for a restroom? Are they having a difficult time getting all of their kids into church? Don’t ask guests if they need help (men will always turn you down). Instead ask, “What can I help you find?” or “Let me help you.”

S.how Interest in the Guest

Think about how you can build a connection with a guest. Are they wearing sports paraphernalia? Is a child coming from a soccer game (wearing their uniform)? If it’s their first time attending, are they new to the area? Engage them in personal, yet unobtrusive, conversation.

T.hank the Guest

When people leave after service simply be polite, and thank them for being with you that weekend. Instead of spamming people a simple thank you email and invitation to their next step if they’re ready to take it is kind. Drop them a personal handwritten note thanking them for attending.

Posted in Leadership


Join a Multisite Leadership Coaching Network

I’m excited to share some big news with you! At the Unstuck Group we’ve successfully been coaching Pastors and other Ministry Leaders at churches across America for years. And this fall we are offering 7 brand new coaching networks including the one I’ll be facilitating, Multisite Leadership.

In this Coaching Network you’ll learn from leaders who have served in some of the largest multisite churches in the country about developing a strategy and structure for growing the impact of one church in multiple locations.

> When & Where will We Meet?
Colorado Springs, CO
Gatherings: October 1-2, January 28-29 and April 14-15
Video Conferences (1:30-3pm EST): November 13, December 11, February 12, March 11, May 13  and June, 10

> Who Will Participate?
These networks are designed for leaders and strategists who serve in a local church. Typically, that has included lead pastors, executive pastors, campus pastors and other senior leaders. You’ll participate in an environment where you can experience coaching but also learn from your peers.

> What Will You Receive?
The group receives six days of in-person coaching sessions over nine months, plus six 90-minute video conference coaching sessions in the months when the group is not meeting in person. This includes training on a variety of ministry strategy topics including staffing, leadership development, communications, financial stewardship, volunteer team development, weekend services, ministry structure, discipleship, multisite and more. You’ll learn about tools, exercises and best practices to implement after every session. In addition, in the multisite network we’ll:

  • Discover how to identify and develop Campus Pastors
  • Gain exposure to different Multisite Models
  • Determine how to know if you’re ready to go multisite and how to you launch your first campus successfully
  • Learn how to restructure your staffing and systems successfully to support a multisite model
  • Move past 3 campuses (80% of multisite churches in America never get past 3 campuses)

One of the primary benefits will be the opportunity to network with and learn from like-minded leaders. We set aside dedicated time in every gathering to talk through the pressing issues you are facing. You’ll have access to your coach throughout the network gatherings. Additionally, you’ll receive several free resources and books, plus some other fun surprises.

> What are the Expectations & Costs?
You will be expected to attend all coaching sessions, cover your own travel expenses as needed, and commit to reading a book and completing exercises between sessions. Complete the coaching network application and pay your initial deposit to hold your space. The deposit will be your first month’s fees. The fee to participate in the network is $2,500.

The Unstuck Team provides leadership training for pastors and other ministry leaders through coaching networks. These networks are focused on helping you discover the shifts that need to happen in your leadership and your ministry strategies and systems. The only way to get different results is to engage different systems. This experience will challenge you to take those next steps.

This network is limited to just 12 spots, so follow this link to register and get all of the details you need to be a part of Coaching Network!

Posted in Leadership
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